Properly integrating temporary catering agency staff is vital to uphold service standards, guarantee workplace safety, and sustain seamless operations during high-pressure events

With temporary hires typically working only 1–3 days, you can’t afford prolonged onboarding—every minute counts

Start by preparing a clear, concise orientation packet that includes essential information such as the event schedule, dress code, uniform requirements, and contact numbers for supervisors

Make sure this packet is easy to read and available in multiple formats if needed

Conduct a short, non-negotiable pre-shift briefing that reinforces vital safety protocols including hot surface handling, correct food temperature controls, and exit route locations

Use visual aids or quick video demos to reinforce these points since spoken instructions alone may not stick

Emphasize hygiene standards—handwashing, glove use, and avoiding cross contamination—because these are nonnegotiable in food service

Pair every newcomer with an experienced team member who’s familiar with the event layout and routines

This person can answer questions on the spot, show them where supplies are stored, and help them navigate the flow of the kitchen or service area

This peer support reduces anxiety and prevents mistakes that could slow down the team

Set crystal-clear expectations for each position before the shift begins

Each cook must be assigned specific items they prepare—no ambiguity allowed

Servers must memorize key menu items, common allergens, and protocols for accommodating guest needs

Use simple checklists to help them stay on track

Avoid overloading them with too much information—stick to what they need to know to do their specific job well

Make it known that being on time, staying positive, and acting professionally is expected every shift

Every temporary worker is an ambassador for your company’s reputation

Guests remember how staff made them feel—kindness and attentiveness drive repeat business and referrals

Let them know that reliability matters, even if they’re only working one shift

End the day by thanking them and giving a quick feedback opportunity

A brief verbal check in can help you identify what worked and what didn’t for future hires

Reward reliable, skilled workers by bringing them back for upcoming events

Workers who feel appreciated are more likely to rejoin and require less orientation next time

Your objective isn’t to create career caterers—it’s to give temporary staff the tools to excel in just a few hours

Clarity, simplicity, and support are the keys to success